Cancellation Policy
Order Cancellation Window:
You may cancel your order anytime before shipment. Once your order has shipped, cancellation is not possible.
You may cancel your order anytime before shipment. Once your order has shipped, cancellation is not possible.
How to Cancel:
To request a cancellation, please email our customer support team at support@ecowellonline.com with your order details.
To request a cancellation, please email our customer support team at support@ecowellonline.com with your order details.
Refunds for Cancelled Orders:
Upon successful cancellation (before shipment), refunds will be processed to your original payment method within 7 business days of acknowledging the cancellation request.
Upon successful cancellation (before shipment), refunds will be processed to your original payment method within 7 business days of acknowledging the cancellation request.
Returns & Refund Policy
When Returns Are Accepted:
We will only accept returns or initiate refunds if:
We will only accept returns or initiate refunds if:
• The product has been damaged in transit
• There is a physical defect
• You received an incorrect product
• Return Request Procedure:
You must notify us within 24 hours of receiving the product by emailing support@ecowellonline.com and attaching clear photographs of the defective, damaged, or incorrect item.
You must notify us within 24 hours of receiving the product by emailing support@ecowellonline.com and attaching clear photographs of the defective, damaged, or incorrect item.
Non-Returnable Conditions:
Returns are not accepted if:
Returns are not accepted if:
• The product has been used or unsealed
• The serial number, batch code, or packaging has been tampered with
• The return request is made after 24 hours of receipt
• Inspection & Refunds:
Upon receiving the returned product, Ecowell will inspect the item and review your claim. If eligible, you may choose a refund or replacement. Refunds for online payments will be credited to the original payment source within 7 business days post-approval. COD order refunds will be processed to your bank account within 14 business days of approval.
Upon receiving the returned product, Ecowell will inspect the item and review your claim. If eligible, you may choose a refund or replacement. Refunds for online payments will be credited to the original payment source within 7 business days post-approval. COD order refunds will be processed to your bank account within 14 business days of approval.
• Ineligible Returns:
If your return does not meet eligibility criteria, the product will be shipped back to you.
If your return does not meet eligibility criteria, the product will be shipped back to you.
Additional Clauses (Industry Best Practice)
• Wrong Address & Non-Delivery:
If your order fails to deliver due to an incorrect or incomplete address, or customer unavailability, refunds are not guaranteed unless approved by Ecowell after review.
If your order fails to deliver due to an incorrect or incomplete address, or customer unavailability, refunds are not guaranteed unless approved by Ecowell after review.
• Order Refusal Without Reason:
Refusing delivery without valid reason (damaged/incorrect product) is not covered under this policy.
Refusing delivery without valid reason (damaged/incorrect product) is not covered under this policy.
• Replacement Timelines:
Approved replacements will be shipped within 7 business days after the return is received and validated.
Approved replacements will be shipped within 7 business days after the return is received and validated.
• Partial Order Refunds:
If only part of your shipment is defective or incorrect, refunds/replacements will be processed only for the affected products.
If only part of your shipment is defective or incorrect, refunds/replacements will be processed only for the affected products.
• Shipping Delays:
While we strive to deliver promptly, unforeseen circumstances may cause shipping delays. Our customer support team will proactively inform you and assist throughout the process.
While we strive to deliver promptly, unforeseen circumstances may cause shipping delays. Our customer support team will proactively inform you and assist throughout the process.
Shipping, Delivery & Support
• Fast Logistics:
Orders are shipped via reliable and high-speed logistics partners. Any issues or delays will be communicated to you by our customer service team.
Orders are shipped via reliable and high-speed logistics partners. Any issues or delays will be communicated to you by our customer service team.
• Support & Resolution:
For any concerns regarding your delivery, reach out at support@ecowellonline.com. We are committed to providing timely updates and resolutions.
For any concerns regarding your delivery, reach out at support@ecowellonline.com. We are committed to providing timely updates and resolutions.
